School Policies

Billing
Your membership auto-renews monthly. Your auto-renew date will be every month on the anniversary of your start date. Membership(s) must be paid in full at the time of registration; students not paid in full at the time of the first class will not be admitted into the class. Pro-rating is not available.


Membership Cancellation
One River requires 30-day advance notice of cancellation and must have cancellation documented via online or physical form. You can request this form from a staff member at the front desk either via phone or in-person. Your 30-day notice begins the day you fill out and submit the cancellation form. If you need to cancel mid-billing cycle, we will prorate your next month’s bill 25% for each class not within the 30-day notice.


Refunds
Students who wish to withdraw before starting class need to do so 14-days prior to start date either in-person or via phone to receive a full refund; and, after 14-days, but prior to start date, students will receive a 50% refund. No refunds will be issued after the start date. A full refund will be issued if One River cancels a class before it starts. A partial refund will be issued if One River cancels a class that already started and the refund will be prorated for each class session that did not occur from the total number of classes that were supposed to occur. Gift certificates and merchandise are non-refundable.


Account Holds
You may place your membership on hold for up to a maximum period of 3 months and we must have your hold documented via online or physical form. You can request this form from a staff member at the front desk either via phone or in-person. Membership cannot be cancelled when it is on hold and auto-renew billing will start on your selected re-start date that was indicated on your hold form.


Attendance
If you are going to be absent, you can schedule a makeup class as described below. If you stop attending completely, this does not constitute cancellation of your membership and you will be billed according to your auto-renew date. To cancel, you must adhere to the cancellation procedure specified above.


Makeup Classes
Students are encouraged to attend their weekly class consistently. Students may attend 1 makeup class every 60 days. Students attending semester-based classes will not be offered a makeup class, unless the class missed was due to One River not executing the class that day. Classes cancelled due to inclement weather or holidays will not be made up, however, a student can attend a comparable class they missed due to inclement weather or holidays.


Property
One River is not responsible for artwork after it has been completed, except in instances when artwork is displayed in a gallery exhibition and insurance coverage is in place. One River is not responsible for other property left on the premises and has no liability if such property is lost, stolen, or damaged. We are not responsible for any digital artwork or images left on the computers in the digital studio.


Safety & Behavior
Please inform One River of any allergies, physical or dietary limitations, and/or concerns that may relate to you or your child(ren). It is the responsibility of the member or the child’s parent/guardian to inform One River of any allergies (e.g. peanuts) that would be of concern. One River is not held responsible for any bodily injuries or damages sustained as a result of participating in any class. One River reserves the right to dismiss any student for inappropriate behavior.


Photographs & Videos
One River staff take photographs and videos for use on internal and external marketing tools (e.g. website, social media, promotional materials, etc.). By signing below, you are authorizing One River School to utilize yours and/or your child(ren)s likeness in any photography or video that we capture.