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School Policies

Auto-Renewal
Your membership auto-renews monthly on recurring classes. Your auto-renew date will be the anniversary of your start date.


Cancellation
One River requires 30-day advance notice of cancellation and must have cancellation documented via online or physical form. You can request this form from a staff member at the front desk either via phone or in-person. Your 30-day notice begins the day you fill out and submit the cancellation form. If you need to cancel mid-billing cycle, we will prorate your next month’s bill 25% for each class not within the 30-day notice.


Withdrawal
Members who wish to withdraw from a class or camp must notify One River School staff at least 14 days prior to the start date to receive a full credit. Credits can be used for enrollment in programs at One River School and expire one year from the date of issue. Monetary refunds will not be issued to members who wish to withdraw from a class.


Freezes
Members may freeze their recurring class subscription for a maximum period of 3 months. In order to reserve their seat, members must select their restart date and pay for their returning month’s class at the time of the freeze notification.


Attendance
If you are going to be absent, you can schedule a makeup class as described below. If you stop attending completely, this does not constitute cancellation of your membership and you will be billed according to your auto-renew date. To cancel, you must adhere to the cancellation procedure specified above.


Makeup Classes
Students are encouraged to attend their weekly class consistently. Students may attend 1 makeup class every 60 days. Students attending semester-based classes or camps will not be offered a makeup class.


Holidays & Inclement Weather
One River School will inform students and members of class cancellations via e-mail.


Property
One River is not responsible for artwork after it has been completed, except in instances when artwork is displayed in a gallery exhibition and insurance coverage is in place. One River is not responsible for other property left on the premises and has no liability if such property is lost, stolen, or damaged. We are not responsible for any digital artwork or images left on the computers in the digital studio.


Safety & Behavior
Please inform One River of any allergies, physical or dietary limitations, and/or concerns that may relate to you or your child(ren). It is the responsibility of the member or the child’s parent/guardian to inform One River of any allergies (e.g. peanuts) that would be of concern. One River is not held responsible for any bodily injuries or damages sustained as a result of participating in any class. One River reserves the right to dismiss any student for inappropriate behavior.


Photographs & Videos
One River staff take photographs and videos for use on internal and external marketing tools (e.g. website, social media, promotional materials, etc.). By signing below, you are authorizing One River School to utilize yours and/or your child(ren)s likeness in any photography or video that we capture.


ART SESSIONS POLICIES

Reserving ART SESSIONS
Students must reserve a seat at least 24 hours in advance of their preferred session using the online portal or by calling the school directly. Each session has limited seats and availability is not guaranteed.


Cancelling your Reservation
In order to cancel a reservation and return it to your account, you must inform One River School of your cancellation at least 2 hours in advance of the class start time. Once your reservation is cancelled, the class will be returned to your account to be used at a future date.


Plan Expiration
A 3-session plan expires after 30 days from the date of purchase, 8-session plan expires 75 days from the date of purchase and 15-session plan expires 120 days from the date of purchase.


Arrival
Students who are more than 10 minutes late will not be admitted into class as it is too disruptive.


Waitlist
Students who wish to reserve a seat in a full session may be waitlisted and admitted into the session if a “no-show” or “cancellation” occurs up until the start of the session time.

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